The Morning Tails sells two kinds of products, and each has its own return rules. Our print items (apparel, mugs and other printed goods) are made to order just for you, so their return policy is limited. Our dog chews come with a 365-day return window on sealed, unopened bags. Either way, if something arrives damaged, defective or wrong, we will make it right at no cost to you.
Damaged, Defective or Incorrect Items
If your order arrives damaged, misprinted or defective, you do not need to send it back. Email us within 7 days of delivery with:
- Your order number
- A clear photo of the problem (and of the shipping label, if the package was damaged)
Once we confirm the issue, we will send a free replacement. If a replacement isn’t available, we will issue a full refund to your original payment method.
Received the wrong item? Email us a photo of what you received and we will ship the correct item at no charge.
Please note: on print items, small variations in print placement, size or color from what you see on screen are a normal part of the print-on-demand process and are not considered defects.
Print Items: Change of Mind (Store Credit)
Changed your mind about a print item? We will issue Morning Tails store credit for the item’s price, minus original shipping. To qualify:
- Request the return within 30 days of delivery
- Items must be unworn, unwashed, unused and in original condition
- You pay return shipping
- Credit is issued after we receive and inspect the item. Store credit never expires.
Print Items: Size Exchanges
We are happy to exchange apparel for a different size. We do not issue refunds for size choices, so please check the size chart on each product page before ordering.
Request an exchange by email before sending anything back, and tell us the size you need. We will ship the new size once your return arrives. Items received in an exchange cannot be returned or exchanged again.
Dog Chews: 365-Day Returns
Return any sealed, unopened bag of chews within 365 days of delivery for a full refund to your original payment method. To qualify:
- The bag must be sealed and unopened, with its original packaging intact
- Email us for approval before sending it back (see How to Request below)
- You pay return shipping
Opened bags can’t be returned unless they arrived damaged or the product is defective (see Damaged, Defective or Incorrect Items above).
What Cannot Be Returned
These items are not eligible for store credit, exchange or refund:
- Personalized or custom print items (such as pet names or photos), unless damaged or misprinted
- Print items that have been worn, washed, used or altered
- Dog chew bags that have been opened or have a broken seal, unless damaged or defective on arrival
- Items not in original condition, unless the fault is ours
- Items from a replacement or exchange order
- Final sale and gift card purchases
Order Cancellations and Changes
Orders can’t be canceled or changed once they’re placed. Please double-check your size, color and shipping address before you check out.
How to Request a Return, Exchange or Refund
- Email [email protected] with your order number, the item, and the reason for your request (add photos for damaged or incorrect items).
- Wait for our approval and return instructions before sending anything back. We can’t process returns sent without approval.
- After approval, we issue a replacement, exchange or store credit. Approved refunds go to your original payment method within 7 business days.
Questions?
Email us at [email protected] and our team will be happy to help. We reply within 1–2 business days.